Privacy Policy

We respect your privacy. This policy explains how we collect, use, and protect your personal information.

1. What Personal Data We Collect We may collect:

• Contact details (e.g., name, email, phone) when you enquire or submit a form
• Usage data from cookies or analytics (e.g., pages visited, IP address)
• Project info (e.g., business name, industry) needed to prepare proposals or designs

2. Why We Collect It

• To respond to enquiries and provide our services
• To create proposals, invoices, project deliverables
• To improve our website and marketing—always anonymously, unless you’ve consented to more

3. How We Share or Disclose Your Data

• With trusted third parties only where required (e.g., payment processors, analytics tools)
• We do not sell or lease personal information
• Any disclosure is limited to the minimum needed

4. International Transfers

We may use service providers located outside Australia (e.g. cloud services). They are contractually obligated to meet Australian privacy standards including the Australian Privacy Principles (APPs)

5. Security & Retention

We take reasonable steps to protect your data. It’s stored securely and only retained as long as needed for legal or business reasons. If you request deletion, we will comply unless prohibited by law.

6. Your Rights & Choices

Under Australian law, you have rights to:

• Review or correct your personal information
• Access a copy of your information (free of charge)
• Complain about how we manage your data
• Opt out of marketing communications at any time

7. Cookies & Tracking

We use cookies and tools like Google Analytics to help us understand how visitors use our website. You can manage cookie preferences through your browser.

8. Updates to This Policy

We may update this policy occasionally. Significant changes will be posted on our website.

9. Contact Us

If you have questions, wish to access or correct your data, or want to complain, please contact us via email or via our website contact form.

Notes & Compliance Highlights

• These documents follow best practice guidelines under the Privacy Act 1988 and its 13 Australian Privacy Principles (APPs)
• Privacy policy drafting guidelines are based on advice from OAIC and trusted templates tailored for Australian businesses
• Terms & Conditions were modeled after standard digital agency contracts often used in marketing and software services